FAQS

I have just made an order, when will it get to my address?

Once the order has been processed, you can expect delivery to your address between 1-2 working days in Auckland and Christchurch. Please allow 3-5 working days for the Rest of New Zealand.

You can view our full Shipping Policy here.
Can I change the delivery address?

You can change the delivery address before an order has been processed.

Please get in touch via our Contact Us page with your order number.
Can I pick up my order from your depot?

Pick-ups are available from our Ellerslie and Glenfield warehouses in Auckland if your order hasn't been dispatched out for delivery yet, during working days only.

You must notify us by leaving a Note via your Shopping Cart before making an order or you can leave a message through the Contact Us page with your order number.

Registration

By registering as a business through the Business Login page, you are able to see wholesale pricing and place orders on the 360 Auto Parts website.
I can't see pricing on any product

If you have only just registered for a Business Account, one of our team members has to manually approve your application. Please allow up to 1 working day for this and check again.

If you are a regular customer with a Business Login but can't see any Product Pricing, please check that you are Logged In and try again.
Can I make an order and pay later?

Yes, if you are Logged In with your Business Account, make an order and select Trade Account as the payment option.

Trade Account - Business Clients Only

Trade Account is available to our Business Clients who have a Credit Account with us. Once you Proceed to Checkout, you can choose this Payment Option and an invoice will be sent out to you with the pre-arranged credit terms.
Credit or Debit Card

You can pay for your order by credit or debit card (Visa and Mastercard), PayPal or Apple Pay.

We do not charge any additional fees for using any of our payment facilities.

Online orders placed on the 360 Auto Parts website will be deemed as accepted as soon as you proceed to checkout and place an order. You will receive an order confirmation notification once this has occurred.